lundi 31 mars 2014

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TwitterToolsReviews


Facebook Engagement: How to Get Seen in the Facebook News Feed

Posted: 30 Mar 2014 09:21 PM PDT

Michael Stelzner

Do you want to understand Facebook engagement?

Are you looking for Facebook engagement tactics that lead to news feed visibility?

To learn how to better use Facebook, I interview John Haydon for this episode of the Social Media Marketing podcast.

More About This Show

Social Media Marketing Podcast w/ Michael Stelzner

The Social Media Marketing podcast is a show from Social Media Examiner.

It's designed to help busy marketers and business owners discover what works with social media marketing.

The show format is on-demand talk radio (also known as podcasting).

In this episode, I interview John Haydon, author of Facebook Marketing for Dummies and founder of Inbound Zombie, a consultancy focused on small- and medium-sized nonprofits.

John shares why Facebook engagement is so important.

You'll learn how to better engage Facebook fans.

Share your feedback, read the show notes and get the links mentioned in this episode below!

Listen Now

You can also subscribe via iTunes, RSS, Stitcher or Blackberry.

Facebook Engagement

Why Facebook engagement is so important

John says that his definition of engagement—from a Facebook perspective—is like, comment and share, because that's what really matters.

facebook-engagement-metrics

Facebook engagement is made up of likes, comments and shares.

In his experience working with Facebook and nonprofits, which is slightly different than the for-profit world, John encourages an organization to work with existing community and get that community talking about them.

He says he thinks about engagement, as it pertains to Facebook, as word of mouth.

John explains that when your current customers or donors engage with content from your Facebook page (or talk about that content), their friends see that content. That's increased exposure for your organization.

John says that exposure starts by getting your current community, the people who already love you, to engage first.

Listen to the show to find out how the news feed algorithm impacts engagement. 

How Facebook page managers should spur engagement 

John wants to change the word posting to planting because when you plant something, like a bush, you have to stick around and take care of it. If you post an update on Facebook, you want to pay attention to how it's performing. If people are commenting, liking and sharing, you want to be involved in that comment thread.

facebook-comment-replies

John understands the importance of replying to comments to spur engagement.

Recalling Amy Porterfield's words from a few weeks ago, John says the more people notice that you stick around, the more they'll engage with your content.

John agrees that community management on Facebook comes down to identifying the best-performing content, then tweaking and experimenting with content to optimize how you're posting, topics, times that you're posting, etc.

Listen to the show to hear what you're missing by not interacting with what people are saying on your Facebook page.

The Talking About This metric and how it's calculated

John explains this metric as anything that a Facebook user does to create a story in their news feed for their friends to see.

facebook-post-in-news-feed

This post was shared into another user's news feed.

He says that when a user shares something, likes a page, RSVPs to an event a page has published or tags that page in a photo or a status update, all of these actions put content into the news feed of that user's friends so that they become aware. It's really what you might call viral reach.

Anything that creates viral reach is Talking About This.

Listen to the show to learn more about Talking About This.

How a Facebook page used engagement to achieve a goal

Three years ago, the Brain Aneurysm Foundation was doing Facebook upside-down. John worked on a strategy that started with letting people use the page to express who they are. The foundation tapped into the passion around the issue and encouraged people to share their stories on the page.

One of the first posts was, "If you've had a friend who found out they had a brain aneurysm, what would be your number-one tip?"

Now their Facebook page is mostly made up of posts by others who come to share their stories.

The next issue was how to translate that engagement into email subscribers, donors or fundraisers.

On one end of the engagement spectrum, they had people liking, commenting and sharing. On the other end, they had people creating a peer-to-peer fundraising page—the highest level of engagement in the organization.

To bridge the gap, they created a Facebook app with ShortStack that allowed people to post a memorial image. The app collected the user's email, then prompted him or her to share the memorial with their friends and create a peer-to-peer fundraising page.

In the nonprofit world, the number-one converting medium is email. John says that the biggest mistake he sees organizations make is that they discount Facebook as a fundraising tool because no one wants to donate on Facebook. John says they need to understand that Facebook is part of the path to bring people to the point of donating.

Listen to the show to find out how Facebook works in the conversion path.

Engagement tips and tactics

John recommends the Forrester Research POST method for social media.

  • People. First, get to know your people.
  • Objectives. Now that you understand your people, what are you going to give them that's valuable and how will that achieve your business results?
  • Strategy. This is the value exchange. What are we going to give in exchange for the money we're asking for?
  • Tactics. Let's think about doing "X" type of campaign, post these photos, reply to all comments and retweet the high-performing posts.

John shares his thoughts on some specific tactics.

His rule on updates is to post at least once a day. He says that if you're not posting once a day, you're missing out. You have to start that rhythm and research shows that 1 to 5 updates a day is what you need to get exposure.

When you share a photo, make sure it has more than one person in it doing something. Those images will get more reaction than a photo of people standing shoulder to shoulder, smiling nicely.

If you post a text update with an open question, fewer people will respond. John says closed questions are the way to go: yes or no, true or false, fill in the blank. When you post questions like this in fewer than 80 characters (keep it short, sweet, concise), you take advantage of the brain's auto-complete feature and people respond.

facebook-closed-question

This closed question generated 2 shares, 53 likes and 84 comments.

Listen to the show to find out the best way to post links to your latest blog article.

What to look for in Facebook Insights and what you can gain

John says the typical busy small business needs to know what their best content is. What gets the most likes, comments and shares and how they can get more of the same. That's the business problem.

John tells you how to find the Engagement Rate metric for all of your posts in Facebook Insights (the percentage of people who saw an update and liked, commented, shared or clicked on it in some way), so you can see the types of posts that perform best.

facebook-insights

You can track post engagement in Facebook Insights.

Look at the engagement rate for your posts and experiment so you can see what your audience seems to be more engaged with. Then use that information to do more of those and fewer of the things that don't get engagement.

The higher the engagement rate, the better-performing the post.

John shares that he limits his analysis to people who like the page. Focus on finding who, of the people who are fans that you reach, is liking, commenting and sharing.

Listen to the show to find out about other Facebook metric reporting tools.

What one message about engagement do you want people to take with them?

John says to give people something to talk about. Don't just post stuff about you and treat Facebook as a free email list. Be useful.

He recommends Jay Baer's book Youtility, because it discusses this issue right down to the core.

John believes that Facebook is changing how marketers approach things. Marketers can no longer just push stuff out there. They have to listen and pay attention and get to know their people. Understand them, THEN reply.

John points out that Social Media Examiner provides a tremendous best-practice example of this.

Listen to the show to find out what questions will help you think about your customers first.

Discovery of the Week

Are you looking for a great way to integrate Facebook into your blog?

The Official Facebook Plugin for WordPress allows you to do some really cool things.

One thing you can do is integrate a Like button, a Send button and/or a Follow button into your WordPress blog. Each of the buttons has its own custom integration, so you can show a Like button at the top of your page and a Send button at the bottom.

facebook-wordpress-plugin

The Official Facebook WordPress plugin makes it easy to integrate the Like button.

Not only does the plugin allow people to like the content from your blog, it also lets you show the names and faces of other people who liked your content.

You can find it here and try it out.

Call in and leave your social media–related questions for us and we may include them in a future show.

Listen to the show to learn more about how we use this at Social Media Examiner and let us know how it works for you.

Other Show Mentions

SMMW logoSocial Media Marketing World 2014 is our physical mega-conference, which is set to return to San Diego, California on March 26, 27 and 28.

The conference features more than 60 sessions in 4 major tracks, which include social tactics, social strategy, community management and content marketing.

Here are some of the newer presenters we've recently added: Joel Comm, Jonathan Fields, Syed Balkhi and presenters from Hershey's, Citrix, Cox Communications and the Huffington Post.

This is truly a global conference. We are expecting 2000 marketers in San Diego, doing nothing but living and breathing social media and having a lot of fun and connecting with fellow marketers. Be sure to check it out.

Key takeaways mentioned in this episode:

Ways to subscribe to the Social Media Marketing podcast:

What do you think? What are your thoughts on using Facebook to achieve viral reach? Please leave your comments below.

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3 Social Media Commandments, and Why Your Business Needs to Break Them

Posted: 30 Mar 2014 08:52 PM PDT

Matthew Kobach

3 Social Media Commandments, and Why Your Business Needs to Break Them image Commandments

These three rules used to be social media commandments. But times change, and these once steadfast rules are no more. Below are three commandments, why you should break them, and real-world examples of how to break these commandments


1. Thou shalt always post content

Yes, you need to post content. A lot of it. But this stress on always posting can result in substandard content. On Facebook, you should never post more than twice a day, and even twice a day can be too much. Instead, aim for 5-7 times a week. Avoid posting just anything, and instead focus your effort on creating smaller amounts of high quality content. Quality over quantity

Why to break this commandment?
The Facebook algorithm works in a way that it tries to guess what you want to see. One way this is accomplished is that if you normally click on a business’ Facebook page, it is more likely to show you their content. If your business is posting too much low quality content, people will stop clicking. And when you actually do post good content, less fans will see it.

Real world example:
There is a restaurant I frequent that I “like” on Facebook. They post any and everything on their Facebook page (they post about 5-10 times a day), whether it is related to the restaurant or not. The result is that I NEVER see their content in my news feed because I first ignored their nonsense posts. What good is my like if they never get their message to me?


2. Thou shalt get as many fans as thou can

You want more fans. We all want more fans. But if these fans are never going to purchase your product or service, what good are they? Social media can easily become a popularity contest: “we have more fans than you.” But worthless fans are, well, worthless. Actually, they can be much worse than worthless….

Why to break this commandment?
Remember that Facebook algorithm? Another way it works is that when you post content, it shows it to a handful of your fans. If these fans interact with your content, Facebook then shows it to more of your fans. If you have fans that don’t actually like your product/service, they won’t interact with your posts. This means that it will be more difficult to reach your fans who actually are fans of your business.

Real world example:
While doing consulting work with an Italian restaurant, we quickly learned that if we focused our Facebook advertising to the local area, we received two-three “likes” for every dollar we spent. When we just aimed for total likes, we doubled that number. We could have spent a relatively small amount of money and gotten hundreds of likes. The problem was that the likes all came from Italy, a demographic that was unlikely to ever visit the restaurant or interact with the content. Aim for quality fans over a large quantity of fans.


3. Thou shalt always post when the most fans are online

You want to get your message out to fans, and you want that message to reach the most screens as possible. Knowing when your fans are online is essential. The Facebook newsfeed works in a way that rewards current content, and makes older content unlikely to show in a person’s newsfeed.

Why to break this commandment?
You certainly need to post when most of your fans are online, but you do not need to do it religiously. Focus most of your posting at peak hours, but switch up your timing once or twice a week. This is important because certain fans have different Facebook use habits. This means that if you always post at the same time, you are likely missing fans that have different schedules.

Real world example:
We found that a sports rehabilitation physician had more success with his posts after he varied up his posting schedule. He often included exercise tips, and saw his engagement increase after he started posting later in the day. By posting later in the day, he was able to reach fans that otherwise had been missing his posts. Now, these fans are more likely to see all of his posts, no matter the time of day he posts.

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Celebrating a Decade of Social Media and Preparing for What’s to Come

Posted: 30 Mar 2014 08:40 PM PDT

Carrie Majewski

Celebrating a Decade of Social Media and Preparing for What's to Come image facebookIn today's ever-changing consumer and corporate environments, a decade might as well be a lifetime. Flashback 10 years ago, for example, to see just how far we have come.

For starters, Mark Zuckerberg was tucked away in his Harvard dorm room inventing a social network that would fundamentally change the way in which we interact on both a personal and professional level. BBM, thanks to BlackBerry, was sweeping the nation and the terms "iPhone" and "Siri" were not yet a part of our common vernacular. And TV shows like "The Sopranos" and "The Wire" still dominated our TV line-up.

In 10 years, massive change is inevitable, and that is perhaps no more evident than in the social media world. Just consider the fact that the platforms we have come to frequent daily—even hourly—did not even exist a few years ago. A recent infographic produced by Engadget takes a deep look at the evolution of social cyberspace over the last decade, presenting a myriad of statistics that speak to the massive transformation that took place. Let's take a look at some of the most salient points:

  • In 2011, 88.4 billion minutes were spent a month on social media; in 2012 that number climbed to 121.1 billion.
  • In February of 2004, thefacebook.com launched. Today Facebook's Founder Mark Zuckerberg is worth an estimated $28.5 billion and the social platform boasts 1.23 billion monthly active users.
  • Popular sites such as Myspace and Friendster lost considerable market share to burgeoning platforms like Twitter, Facebook and LinkedIn.

So, as a leading marketer, what do you need to take away from the social media trends that have dominated the last decade? That social media is here to stay and that marketers who fail to keep up with social shifts will quickly lose their competitive edge.

The fact is that social media is not a passing fad—nor is it something only piquing the interest of high school and college students. Conversely, 87 percent of B2B companies and 88 percent of B2C companies rely on social platforms as their chief content marketing tactic and both use an average of six social media platforms, up from five and four last year respectively. Simply put, you cannot afford to be in the minority not leveraging this content marketing strategy. So how can you adequately prepare for the next 10 years of social media transformation?

  • Pay Attention to Innovation: The leading social platforms are constantly evolving and redefining the art of networking. Take a look at LinkedIn's latest blogging platform or Twitter's inclusion of pictures in its stream as examples. Industry-leading marketers understand two fundamental truths: the dynamics of marketing are always changing and having your finger on the pulse with regards to evolution is critical.
  • Be Willing to Step Outside of Your Comfort Zone: Unsure of whether Vine is right for you? Struggling to conceptualize the perfect Twitter contest. A fundamental characteristic of top-notch marketers is their willingness to find comfort in an uncomfortable place. Step outside of the box. Explore a world of new possibilities. And don't be afraid to fail. Complacency is the slippery slope to brand irrelevance.
  • Get C-Level Buy-in: There's no telling where the future of social is headed and in anticipation of change, now's the time to get C-suite buy-in. This means getting support at the top for social media advertisements, full-time social media employees and social automation platforms to support your needs. It will be a whole lot more frustrating if something new breaks onto the scene and you are forced to waste precious time getting support from the powers that be. Get the green light now so you can push down hard on the gas pedal when the newest innovation rounds the corner.

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Top 10 socially shared ads during February 2014

Posted: 30 Mar 2014 08:17 PM PDT

James Todman

top ten socially shared ads during 2014

February is usually a month when big budget commercial ads dominate – created by the top brands for the Super Bowl ad breaks and shared on YouTube. But not this year.

The top 10 socially shared ads during February 2014 are an eclectic mix of humour, sentimentality and shock tactics. Charitable organisations and Institutes are realising the importance of using viral ads to increase the exposure of their cause. Three have made it in to this month’s top ten, pushing aside the big budget creations of the commercial brands.

So without further ado, and in reverse order, here are the top 10 socially shared ads during February 2014:

10: EDEKA Supergeil (feat. Friedrich Liechtenstein)

252,790 social shares in last 30 days.

In their latest viral offering Edeka, Germany’s largest supermarket chain, have employed the silky vocal tones of 58-year-old performance artist Friedrich Liechtenstein to promote their brand. It’s no ‘Gangnam Style’ but has earned the supermarket brand valuable exposure through social sharing. The ad is aimed at attracting the youth market and counter the aggressive ‘discount promotion’ advertising of their competitors.

9: Coca-Cola Social Media Guard

255,026 social shares in last 30 days.

Coca-Cola have created the ‘Social Media Guard’ in their latest viral ad to, as they say, “start a conversation on a light-hearted look at how social media can dominate our daily lives and how it has changed the way that we ‘share’ moments with each other.” The brand have moved away from their usual heart-warming, socially responsible approach of previous ads. To be honest I much prefer the tongue-in-cheek humour of this viral ad and seeing the amount of times it has been socially shared, so do many others.

8: Three – #SingItKitty – cat advert

262,680 shares in last 30 days.

Humanising animals is a tactic that works well for mobile phone brand Three, as was seen with the success of their last viral The Pony #DancePonyDance. The ad is ‘hashtag’ linked and promotes their website singitkitty.co.uk where you can star in your own ‘kitten-rocking, face-morphing music video’. This a fab strategy for creating ‘user-generated’ content to continue building the brand’s social media exposure.

7: Budweiser Super Bowl XLVIII Commercial — “A Hero’s Welcome”

279,548 shares in last 30 days.

Beer brand Budweiser know how to make a successful viral ad for the Super Bowl, as shown by the number of times this one has been socially shared. It’s a patriotic ad that appeals to Budweiser’s target audience but has also attracted a lot of negative response from social media users who are not so pro-American. Whether this ad has had a positive impact for the Budweiser brand globally is open to debate.

6: Canadian Institute of Diversity and Inclusion | Luge

310,857 social shares in the last 30 days.

The Canadian Institute of Diversity and Inclusion have capitalised on the homosexuality debate stirred up by the Winter Games in Sochi to promote their organisation with this short, viral ad. The response on social media has been overwhelmingly positive and has given the Institute valuable exposure for the work they do promoting equality within Canada’s organisations.

5: You – A Declaration of Love by Schwarzkopf Nectra Color

335,099 social shares in last 30 days.

Strategically published on YouTube by haircare brand Schwarzkopf 7 days prior to Valentine’s Day, this viral ad struck the right cord with many social media romantics. On February 14th the social sharing peaked with 180,000 shares on Twitter, Facebook and blog posts. This highlights the importence of carefully planning the publishing date of a viral ad, however good the content may be.

4: GoPro: Red Bull Stratos – The Full Story

406,394 social shares in last 30 days.

Camera brand GoPro supplied the seven HERO2 cameras that recorded the epic achievement of Felix Baumgartner, when he ascended 24 miles above the earth and parachuted back down. More documentary than ad, this video still gives me goosebumps every time I watch it due to magnitude of Felix’s record-breaking freefall and the way it is filmed from his perspective.

3: Would you give your jacket to Johannes? SOS Children’s Villages Norway

456,767 social shares in last 30 days.

A heart-warming ad to to raise awareness of the situation for children in Syria, and to raise funds to SOS Children’s Villages in their winter campaign. This hidden camera stunt has been well received on social media and a reported $300,000 has been raised as a result. The boy, Johannes, is the only actor in the ad and it is wonderful to see him being helped by so many strangers he doesn’t know.

2: Set Yourself Free

WARNING: Contains very graphic content!

768,880 social shares in last 30 days.

This ad for the Learn for Life Foundation of Western Australia is definitely not what you would expect to encourage kids to stay in school. The filmmakers Henry Inglis and Aaron McCann are better known for comedy but there is nothing funny about their hard-hitting, graphic ad. Their shock tactics have worked to make this ad one of the most socially shared in February and creating massive exposure for the Learn for Life Foundation in return.

1: Budweiser Super Bowl XLVIII Commercial — “Puppy Love”

1,854,570 social shares in last 30 days.

UK toilet roll brand Andrex has long recognised the power of cute Labrador Retriever puppies in advertising and now it seems so have Budweiser. Throw in a few Clydesdale horses, with a large dash of their trademark sentimentality, and Budweiser have got another viral ad winner. This ad was widely recognised as one the top commercials of Super Bowl 2014, a contest more competitive than the actual game. As good as it is, I still don’t have the urge to pour myself a cold Budweiser beer after watching. But I bet sales of Labrador puppies have rocketed. Just hope they have all gone to good homes.

Definitely a varied list of ads for February and not your usual brands featuring in the top ten. Have you got a favourite?

Chart source: unrulymedia.com

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The Most Interesting Man In Wisconsin: Bo Ryan

Posted: 30 Mar 2014 07:40 PM PDT

Pete Myers

Bo Ryan should consider a gubernatorial campaign as his popularity skyrockets in the Badger State. Pictures of Ryan's smiling face have adorned social media since Wisconsin cut down the nets following their nail biting overtime win over Arizona.

Speaking of cutting down the nets. There were tweets of Bo Ryan doing just that. Plenty of them.

Bo Ryan even paid tribute to slain rap legend Tupac Shakur on the plane ride home. Bo Ryan is throwing up the west side here according to SB Nation.

Nothing excited the state of Wisconsin more on Twitter than Green Bay Packers quarterback Aaron Rodgers paying a post-game visit to the Final 4 bound Badgers.

Bo Ryan wore Wisconsin's excitement on his face.

There were hugs all around after the regional victory which sends Wisconsin to Dallas to play in the national semi-final.

This is a picture of Bo Ryan in full embrace with his boss Barry Alvarez. Has your boss ever been this happy with you?

Bo Ryan is the most interesting man in Wisconsin.

[Image Credit: Chris Garrison]

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The Most Interesting Man In Wisconsin: Bo Ryan

Posted: 30 Mar 2014 07:40 PM PDT

Pete Myers

Bo Ryan should consider a gubernatorial campaign as his popularity skyrockets in the Badger State. Pictures of Ryan's smiling face have adorned social media since Wisconsin cut down the nets following their nail biting overtime win over Arizona.

Speaking of cutting down the nets. There were tweets of Bo Ryan doing just that. Plenty of them.

Bo Ryan even paid tribute to slain rap legend Tupac Shakur on the plane ride home. Bo Ryan is throwing up the west side here according to SB Nation.

Nothing excited the state of Wisconsin more on Twitter than Green Bay Packers quarterback Aaron Rodgers paying a post-game visit to the Final 4 bound Badgers.

Bo Ryan wore Wisconsin's excitement on his face.

There were hugs all around after the regional victory which sends Wisconsin to Dallas to play in the national semi-final.

This is a picture of Bo Ryan in full embrace with his boss Barry Alvarez. Has your boss ever been this happy with you?

Bo Ryan is the most interesting man in Wisconsin.

[Image Credit: Chris Garrison]

The post The Most Interesting Man In Wisconsin: Bo Ryan appeared first on Twitter Tools Reviews.

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The Most Interesting Man In Wisconsin: Bo Ryan

Posted: 30 Mar 2014 07:40 PM PDT

Pete Myers

Bo Ryan should consider a gubernatorial campaign as his popularity skyrockets in the Badger State. Pictures of Ryan's smiling face have adorned social media since Wisconsin cut down the nets following their nail biting overtime win over Arizona.

Speaking of cutting down the nets. There were tweets of Bo Ryan doing just that. Plenty of them.

Bo Ryan even paid tribute to slain rap legend Tupac Shakur on the plane ride home. Bo Ryan is throwing up the west side here according to SB Nation.

Nothing excited the state of Wisconsin more on Twitter than Green Bay Packers quarterback Aaron Rodgers paying a post-game visit to the Final 4 bound Badgers.

Bo Ryan wore Wisconsin's excitement on his face.

There were hugs all around after the regional victory which sends Wisconsin to Dallas to play in the national semi-final.

This is a picture of Bo Ryan in full embrace with his boss Barry Alvarez. Has your boss ever been this happy with you?

Bo Ryan is the most interesting man in Wisconsin.

[Image Credit: Chris Garrison]

The post The Most Interesting Man In Wisconsin: Bo Ryan appeared first on Twitter Tools Reviews.

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How to Get Employees to Embrace Social Media

Posted: 30 Mar 2014 07:03 PM PDT

Stephanie Shkolnik

social media how toAre you struggling to get your social media activities off the ground?

Do you want to get more people inside your organization to support your social media activities?

If so, you're not alone. Small businesses to Fortune 500 companies find themselves facing these challenges.

In this article, I'll show you how to create an internal social media structure that will help you develop an effective long-term social media presence.

#1: Define the End Goal

First, identify how and why social media will be used to meet specific business and brand goals.

For example, a business goal is to increase revenue by 10%, whereas a brand goal is to create deeper relationships with your existing clients.

Clearly define realistic, concrete and measurable goals to give your team objectives to pursue.

set goals

Define your goals to create the internal structure you need for your social media presence. Image source: iStockPhoto.

#2: Create a Social Media Task Force

Depending on your company's size, one person or a group of people will lead your social media efforts. Assign the following roles to group members:

  • Lead strategist: Responsible for long-term strategic vision and ensuring day-to-day initiatives are mapped back to specific goals.
  • Content manager: Leads all content strategy and development across social. This role often extends into website and other digital properties.
  • Community manager: Publishes content across all social media channels; spurs conversations with existing and prospective customers, influencers and media.
  • Analyst: Measures the success of social media by benchmarking key performance indicators (KPI) against business and brand goals.
  • Social media coordinator: Facilitates communication by planning monthly meetings and staff emails. This individual may also be a resource from the core team (versus creating a new role).

Kathleen Ngo, social media specialist at Sony Electronics, says:

"At Sony, we recognize the impact social can have in terms of driving brand awareness and even conversion. Having a team devoted to social allows us to be nimble and responsive. We're able to implement real-time marketing efforts to supplement our larger brand campaigns, as well as to understand the voice of the customer and pass valuable feedback along to our product teams. We can go beyond content creation and focus on other verticals, including events/sponsorships and influencer relations."

All of these individuals work closely together to collaborate on content approaches that appeal to your target audience(s) and decide how to execute campaigns and find the most valuable and relevant tools your brand will use.

teamwork

Your social media task force will work together for successful social media campaigns. Image source: iStockPhoto.

#3: Develop a Holistic Social Media Strategy

Once the team is assembled, strategists lead and work with all team members to lay the groundwork for your social presence through a holistic social media strategy. The team answers questions such as:

  • What do you want to achieve by being present across social media? What's the goal?
  • What are your target audience segments? Are there multiple segments—for example, media versus consumer? Based on this, across which social networks should the brand be present? What should each channel do? What should it not do?
  • How does brand voice translate across social channels? What types of words and tone best describe your brand? What types of words do not?
  • Using social media monitoring, competitive insights and focus groups, what is/are your target audience(s) interested in learning? Based on these insights, what's your brand's content strategy?
  • How often should content be proactively published across each channel?
  • Which tools can be used to streamline publishing, monitoring and measurement?
  • How do social media efforts tie into your larger digital ecosystem? How can your team support and/or leverage other groups working in digital, such as your brand website, one-off campaigns, SEO, SEM and display advertising initiatives? How often should you meet and communicate?

The team will develop company-wide social media guidelines, which are applicable to both the social media task force and employees. These rules are shared and approved by senior leadership, and made public to the company through a staff email and on the company intranet to minimize risk of how your brand is represented across social media channels.

This strategy is referred to during each team meeting to ensure all individuals are collectively working toward the same goals.

#4: Consistency Is Key

To ensure content is consistently developed, published, tracked and analyzed, hold weekly one-hour social planning meetings where each resource spends 10 minutes to update team members on what he or she has recently learned.

planning meeting

Regular social planning meetings facilitate the success of your social media marketing. Image source: iStockPhoto.

Devote the meeting's last 20 minutes to brainstorming. One-half of the month's meetings focus on strategy to ensure all parties are on the same path toward the brand's long-term social media footprint. The other two meetings focus on content ideation to identify new ways to deliver content through creative assets, contests, etc.

#5: Use Tools to Your Advantage

Whether you do or don't have a budget, various tools are available to effectively support content publishing, tracking and optimization:

Free tools:

  • Publishing: HootSuite simplifies content publishing and helps you track links. Use this tool to schedule content in advance, but keep in mind the importance of proactively checking social profiles daily to respond to messages. Be cautious of pre-scheduled content during current events such as natural disasters, and be sensitive to the local, regional and/or national community during difficult times.
  • Measurement: Use Wildfire App's monitoring tool to benchmark against competitors and gauge social community growth over time.
    wildfire app

    Use Wildfire to monitor the growth of your social community.

Paid tools:

  • Workflow and publishing: For more complex organizations with longer-cycle approval processes, Kapost helps create workflow streams and assigns specific roles such as "final approver" to various individuals.
  • Social media listening: NetBase provides tracking of specific keywords including branded, competitive and topical terms (to gauge general chatter around set topics) across digital. NetBase supports content strategy development to ensure materials created for social channels align with what the target audience is interested in learning.
  • Measurement and competitive benchmarking: Plug in your social channels against competitors through SocialBakers to get a sense of how you stack up in the industry. You can discover which specific campaigns, individuals and content perform best.

#6: The Team Should Be "Social"

Create awareness of your brand's social presence to support the growth of your community and engagement rate online, and create appreciation among peers for how you manage your company's digital brand presence.

Tips for getting your company involved in your social media presence:

Whether you're a small or large organization, the social media task force is critical to ensure content is published from a consistent voice on a regular basis. However, opening up the conversation to other employees creates a new platform and way of collecting points of view and content sources to support the content manager.

Set up an email alias specific to social media content submissions, curated by the content manager, to provide new content opportunities and fresh thinking on a regular basis.

Remind team members of their ability to contribute through company meetings and staff emails to energize and enable creativity.

  • Initially, send out a staff email that features the social media team and captures what the group will be doing across digital to illuminate brand channels.
  • Emphasize that company involvement is an important part of your brand presence. While you'll be sending out notes periodically to facilitate brainstorming, you are interested in learning about who would like to participate in the brand's social presence, which requires minimal involvement.
  • Create a Google document to send out in this email and encourage employees to log their name in this document, with their favorite part of social media (some might be more interested in brainstorming; others have a soft spot for analytics).
  • Work with these individuals and the social media task force to support day-to-day and campaign-related activities. Make participation easy for them. Ask simple questions and provide easy ways to respond.

Send out monthly staff emails with top-performing content or announcements you would like employees to propagate. If you request sharing of specific content across employee social media channels, draft 1-2 sample posts for easy copy and paste.

Add brand social media channels to your company signature with hyperlinked URLs, encouraging other employees to do so. If you are a part of a larger organization, altering the official signature may require coordination with HR.

social signature

Add links to social media accounts to your company email signature.

Regardless of where social media sits within your company, craft simple-to-digest emails to send off to executives and senior leadership. This keeps them in the know about what is happening across social.

Depending on your goals and target audiences, consider training senior leaders about how they can personally use social media as a voice for the brand and to achieve specific objectives. Keep their busy schedules in mind and provide solutions for how they can consistently be active; perhaps with the support of an assistant, for example.

A few more thoughts…

Creating a social media account takes seconds, but maintaining a presence is a long-term commitment. When you set up an account and fail to consistently publish fresh content and points of view, your brand is hurt.

This is particularly true when key audience segments and media follow the account. From the start, create an internal plan to set up your company for long-term social media success.

What do you think? Do you have a social media plan in place? What would you add to this list? Please leave your questions and comments in the box below.

Images from iStockPhoto.

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Parent Posts Facebook Response To ‘Ridiculous’ Common Core Math Homework

Posted: 30 Mar 2014 06:47 PM PDT

Megan Charles

A frustrated parent posted his response on Facebook to the "ridiculous" common core math homework his elementary-school age son brought home, and now it's making the rounds on social and media outlets.

Jeff Severt posted a copy of the common core math homework worksheet on Facebook. The document, bearing his handwritten comments, had a rather elaborate formula. In lieu of solving with a simple strategy of subtracting the smaller number from the larger one to achieve the answer, the common core math problem asked "Jack to use the number line below to solve 427-316. Find his error. Then write a letter to Jack telling him what he did right, and what he should do to fix his mistake."

This was Mr. Severt's clever reply:

Parent Posts Facebook Response To 'Ridiculous' Common Core Math Homework image common core math problem

In case you have an issue reading it, Severt states, "Dear Jack, Don't feel bad. I have a Bachelor of Science Degree in Electronics Engineering, which included extensive study in differential equations and other higher math applications. Even I cannot explain the Common Core mathematics approach, nor get the answer correct. In the real world, simplification is valued over complication. Therefore, 427 – 316 = 111. The answer is solved in under 5 seconds — 111. The process used is ridiculous and would result in termination if used. Sincerely, Frustrated Parent."

The Facebook post generated numerous likes and shares, with many grown adults replying with anti-math retorts like, "Well, I HATE math and while I get the first few loops I seriously don't get the rest of it."

The confusing math homework coincided with news that Indiana became the first state to formally withdraw from using the Common Core standards. The Common Core program is an education initiative funded by two Washington, D.C.-based trade organizations: the Council of Chief State School Officers (CCSSO) and the National Governors Association (NGA).

According to Yahoo, Indiana was among 45 states that in recent years adopted Common Core standards defining what students should be learning in math and reading at each grade level. But many have criticized the efficacy and usefulness of the learning model.

While the program aims to ensure that all children are equally prepared as they advance to the next level by dictating what exactly students in kindergarten through 12th grade should know in arts, language, and math by the time they complete each grade – the well-intentioned model comes off more like a "one size fits all" learning tool, which is difficult to utilize with absolute success.

For example, for children with learning disabilities or conditions like ADHD this learning mode can be especially frustrating.

[Photo Credit: Bindaas Madhavi]

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Questlove Joins Tinder, Gets Yelled At, Leaves

Posted: 30 Mar 2014 06:42 PM PDT

Dan Evon

Questlove Joins Tinder, Gets Yelled At, Leaves image questlove

Questlove is on Tinder! Well, he was. The Roots drummer joined the service last night but it doesn't look like he had a positive experience.

The musician must have been feeling a little lonely on Saturday night. Questlove signed up for the service, then shared proof on his Instagram account.

It didn't take long for the musician's fans to flock to the photo. One woman wrote: "!!!!!!! If only I could be so lucky." Another added: "I think I abandoned Tinder too soon…"

The musician must have experienced the same sort of love on his Tinder account. Sadly, it doesn't look like Questlove was able to make any real connections on Tinder. After a few hours he sent a message with the hashtag #ItWasFunTinderThanks, which sounds like Questlove deleted his account.

Tinder works more on proximity than search so I can't be certain that Questlove has deleted his account but I wouldn't spend too much time trying to find The Roots drummer for a quick hookup. You'd have a better shot by buying tickets to the Tonight Show and making lovey eyes at him from the stands.

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dimanche 30 mars 2014

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Social Media & Corporate Branding Strategist, Business Coach, Social Media Training, Social Media Speaker | KimGarst.com 1970-01-01 00:00:00

Posted: 30 Mar 2014 02:57 AM PDT

Hello world!

Posted: 30 Mar 2014 12:39 AM PDT

Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

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8 Facebook Apps to Enhance Your Facebook Page

Posted: 29 Mar 2014 11:24 PM PDT

Andrea Vahl

social media toolsDo you want to add more function and flare to your Facebook page?

Would you like to add storefront, generate leads or promote something special on a Facebook tab within your page?

In this article I'll reveal Facebook applications that can help you easily add functionality to your Facebook page.

How Do Facebook Apps Work?

Before we get started, let's review how Facebook apps (also known as custom tabs on Facebook) pages work.

Custom tabs are installed manually on your Facebook page and show up underneath the cover photo. If you're visiting a page that has more than four tabs, you can click the down arrow on the right side of the tab cover photos to reveal them all.

custom tabs under cover photo

Custom tabs appear under your cover photo.

There are four standard Facebook apps that come with every page—Photos, Events, Videos and Likes—and any other apps you add are created by a third-party developer (not Facebook).

Many of the apps are designed on the app website after you sign up, and then installed later onto your Facebook page when you're ready.

Things You Should Know

There are a few important details about Facebook apps that will help with your design. The app width is 810 pixels. If you're going to create graphics that go all the way across the tab, you'll need to keep the graphic to that width to prevent scroll bars on your tab.

The graphic can be as long as you want it to be, but keep in mind that it should be shorter than around 500 pixels to appear "above the fold" on most computer screens.

You'll probably also want to design a custom tab cover photo to draw attention to the tab. The dimensions of the tab cover photo are 111 pixels wide by 74 pixels tall.

Also note that some tabs will not appear on mobile devices. Some are "mobile-ready"; meaning they have a separate URL that they direct people on mobile devices to so they can see the content on that custom tab.

If you've been out there searching in the blogosphere, you may have come across Welcome Pages, where the content of your Facebook page could be "hidden" until the user clicks the Like button. That function no longer exists, but you can still hide the content of a Tab until someone clicks the Like button.

Hiding part of the content of your custom Tab is called "like-gating" or "fan-gating", meaning that someone has to like your page (be your fan) before they can see the good content. This can work especially well for contests or sweepstakes on Facebook. By doing this, you can ensure that the person is a Fan before getting access to the contest entry form.

There are a lot of other apps available that provide a variety of features, like easily bringing in your Pinterest boards, running a contest or adding your blog posts.

These apps are more like a blank canvas, where you can do anything you can do on a website by either using custom templates to get you started or custom-designing something from scratch.

Without further ado, let's dive into the top 8 apps (in alphabetical order) with some notes about each one.

#1: Heyo

Heyo is a drag-and-drop application that's very easy to set up. You can insert a background photo or create a solid fill background and drop in videos, links, text or whatever else you can dream up for your custom tab. Plans start at $25/month with a free trial.

heyo

Social Media Examiner uses Heyo to promote its podcast.

#2: North Social

North Social is a little more expensive at $1.99/day, but you get all of the apps they offer at that price. You can use North Social as your one-stop-shop for all of your Facebook tab needs (including coupons and contests).

north social

Get all of the apps for one price so you can have a variety of customization.

#3: Pagemodo

Pagemodo is a very affordable app that starts at $6.25/month for three tabs on each page. The Pro version ($13.25/month) doesn't include the Pagemodo branding and you can have an unlimited number of tabs on three different pages. Pagemodo has a lot of templates to choose from, or you can do something more custom.

pagemodo

Pagemodo has a lot of different pre-built templates if you don’t want to build your tab from scratch.

#4: ShortStack

ShortStack is a very versatile Facebook app that is built on "layers." You can layer widgets on top of each other or use some of their pre-built templates and themes to create something that looks great. The nice thing about ShortStack is that it's free for pages with fewer than 2000 fans—very nice as you ease into Facebook marketing.

shortstack

Use some of the pre-built templates and themes to create a tab that looks professional.

#5: Static HTML – Thunderpenny

Static HTML – Thunderpenny is a free app with a few useful features. You can choose to pull a website right into the Facebook app. But be aware that most websites are larger than the 810-pixel maximum size, so you'll have scroll bars showing.

You can also just upload a single image. This is a handy feature if you have designed a flyer or something else you want to showcase.

thunderpenny

Code something in HTML, upload an image or import a website easily with Static HTML.

 #6: TabFoundry

TabFoundry is a very handy drag-and-drop free app. You can add background graphics or colors, add multimedia and use HTML if you prefer. If you want to unlock some of the features in the Premium plan, it's just $9/month.

tabfoundry

Use the editor to drag and drop the images you want into your custom tab.

#7: TabSite

TabSite is another multifaceted tab app where you can run contests, deals, bring in other social feeds and create a custom tab. There's a free option for two tabs on one page (restrictions apply) or plans starting at an affordable $10/month.

tabsite

TabSite specializes in contests and sweepstakes, but it also does more.

#8: Woobox

Woobox is a flexible Facebook app that has some free options for things like HTML Fangate, which is nice. The paid plans for contests and other features start at $1/month (yes that is correct—it's for pages with 100 fans or fewer).

One nice function that's available is the possibility to redirect right from an app. That way, you avoid having those scroll bars if your website is too wide.

woobox

Woobox has some free options for its HTML tab and other functions.

Conclusion

That brings us to the end of the 8 apps I would recommend. There are many others out there that may also be a good fit for your business. Just make sure you understand the pricing and the capabilities before signing up. Many apps have a free trial, which can help you make a more informed decision.

Ultimately, you should be using these Facebook apps to enhance the online experience of your customers or prospects. Always keep them in mind when you're spending time (and maybe money) creating a custom app. What type of information would benefit them?

What do you think? Have you created a custom app for your Facebook page? Share your thoughts about why you picked that particular app in the comments below.

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10 golden rules of twitter

Posted: 29 Mar 2014 10:11 PM PDT

10-golden-rules-of-twitter-new

If you ever wanted to know what the traits of highly successful Twitter users you've come to the right place.  The 10 Golden Rules of Twitter will help make you a  Twitter success by modeling the masters.

Brian Solis, Chris Brogan and myself engage with the following Twitter tactics on a daily basis, and you will find most if not all of them exhibited by any successful social media guru.  Apply these strategies to your own Twitter presence and your following will start to really grow.

You get out of Twitter what you put in to it so invest time into networking and engaging on a daily basis and the good karma that you build will compound and come back to you in time!

1. Reciprocity is Key

Follow and be followed, Retweet and be retweeted, follow and be followed.  You have got to give in order to get, and the more time you are willing to invest in others the more likely they are to give you the time of day.  Reciprocity is a powerful thing, and the main reason for the 255,000 followers I have currently, and the 400,000+ followers I have been able to build for the various accounts I have managed.

Once your network grows to several thousand followers don't let it get to your head, I try to respond to everyone who is not an ass that sends me an @mention, and I even respond to some of the asses.  Haha, but seriously this is key if you want to build a big brand and a strong network.  Look at any Twitter giant and you will see that they have thousands and thousands of tweets and many are conversational.  You've got to talk to people to really connect with them, it's just that simple.

2. Schedule Your Golden Tweetsgolden-tweet

Twitter traffic varies throughout the day, and throughout the week.  The busiest time on Twitter is at the end of the work day, between 3-5pm.  Weekdays are far busier than weekends, and Thursday and Friday are the busiest days of the week.  If you have solid content tweet it out when it can have the greatest impact.

Take a note from the most retweeted tweets of 2010 to get an idea of what works.

The golden tweet of 2011 shows that offering an incentive for retweets works. I have used a tactic similar to the Wendy's tweet below to net over 100 retweets.

In 2012 the most tweeted tweet of the year, and of all time, was from Barack Obama with his election victory tweet "Four more years."

3. Twitter Tools are Best Thing Since Sliced Bread

Of course I have a bias having written the Twitter Tools Book, but Twitter Tools really are the bomb.  From Hootsuite, to Manage Flitter, to Twitter Marketing Software, to TweetDeck (which just sold for $30 million), and the list goes on.

By learning how Twitter Tools can work for you, you will give yourself  a competitive advantage over millions of others who neglect these powerful tools.

4. List Liberally

These days people tend to pay more attention to the people who list them than the people who follow them.  Some people recklessly auto-follow people, and this I do not recommend, but it still happens and these robotic follows devalue the action following someone.  To really get someone's attention the best way is to talk to them, and listing is a powerful method as well.

Create lists for your different interests, for example I have a runners list, an entrepreneurs list, and a Twitter Tools list.  Tweet about your lists and there is a good chance that people will follow them.  If your list gains enough followers it will gain greater visibility in list directories like Listorious.

5. Engage

engageThis tip is straight from my friend Brian Solis, and it has worked exceptionally well.  Brian has a massive network at this point and yet he still responds to every comment on his blog and to comments on his Facebook walls and on Twitter.  This takes plenty of effort but it is the reason why Brian has so much influence.  To learn more about this method I recommend that you grab a copy of  Brian's book Engage!

6. Relationships Take Time

Relationships are not instantaneous, the take communication and sharing over time.  To build deeper relationships with people you meet on Twitter it might make sense to connect with them on Facebook as well.

To facilitate Facebook connections I created a custom design for my Twitter background that features a link to my Facebook profile.  On my blogs I try to respond to anyone who leaves a comment if it makes sense to do so.  If they have a blog as well I might take a minute and visit it to return the favor.

7. Add Value

This point has been key to my success on Twitter, and my ability to achieve thousands of retweets.  Even if you are not an avid content creator you can still add serious value by sharing awesome content.

Use Twitter Lists to create streams of people who share the best information and then share the  best content that they share.  Browse the biggest blogs to find the best content and create lists of epic content.  The more value you are able to add the more people will people will realize that you are a valuable person to follow!

8. Don't Focus on Selling

Everyone likes to buy things but no-one likes to be sold.  Twitter is a place to build relationships, and if you focus on doing that people will click your links and look for products that you have to offer.  Focus on the connections and the cash will flow.

9. You are Your Brand

Resist the urge to use your profile picture as your avatar.  You are your brand, so act respectable if you want respect.  Try not to spam Twitter will dozens of Tweets in as many minutes.  I tend to tweet about one tweet an hour, sometimes a little more, sometimes much less.  Conversational tweets don't count, as they are only seen by people who are following both people tweeting.

10. Remember that Twitter is Still a Baby

Although Twitter is a household word at this point it is still only about 5 years old and it's only been mainstream for less than two.  This means that there are still epic developments to come.  By having knowledge about the latest and greatest tools and tips you will be ahead of the curve and you will be able to skyrocket your Twitter success.  Sign up for our free Twitter Course and we will let you know about our latest articles when they go live.

Feedback

Leave a comment below and let me know what you think of Twitter's Golden Rules!

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Social Media Examiner » twitter 1970-01-01 00:00:00

Posted: 29 Mar 2014 09:04 PM PDT

Social Media Examiner » twitter

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How to Maximize Your LinkedIn Endorsements

Posted: 29 Mar 2014 08:41 PM PDT

Brenda Bernstein

social media how toAre people endorsing you for the wrong skills on LinkedIn?

Do you want to know how to fix that?

It's frustrating to be endorsed for skills that aren't relevant to you or your networking goals. But hope is not lost!

In this article I'll show you three ways you can guide people into endorsing you for relevant skills.

Why Manage LinkedIn Endorsements?

LinkedIn endorsements are meant to provide credibility and networking opportunities.

Has LinkedIn ever notified you that someone has endorsed you for skills and expertise that have absolutely nothing to do with your actual skills? Or worse, you don't know the endorser at all, so how can he or she endorse any skills you have?

Sometimes people are endorsing you so you'll see the notification and they'll be on your radar. Other times, people are endorsing you because they're friends or colleagues and they think they're helping you.

Either way, if people are endorsing you for the wrong skills, then your real skills are being overlooked. Luckily, you can help people endorse you for the skills that really matter to you. Below I'll show you how.

#1: Set Your Skills and Endorsements

If you want to control which skills are most prominent on your LinkedIn profile, set up the Skills & Endorsements section of your LinkedIn profile. This lets you subtly encourage others to use those skills when they endorse you.

If you don't have the Skills section on your profile, go to Edit Profile and look to the right. You'll see a list of sections recommended for you. Click on the Skills option to add it to your profile.

linkedin skills section

It's important to have the Skills section activated on your LinkedIn profile.

You can add up to 50 skills to your profile, so go ahead and set those skills yourself. Don't be shy. Tell the world what you want to be endorsed for. Don't let a bunch of strangers decide how you present your areas of expertise!

As you begin typing your desired skill, you'll see a list of related skills you can choose from (but you don't have to). The list is likely compiled based on how others have searched for people with a particular skill.

linkedin related skills

Decide what skills you want to be endorsed for.

When you first add skills to your profile, they're listed in the order you entered them. As soon as people start endorsing you, though, the skills you are most endorsed for will rise to the top of the list.

Your 10 most endorsed skills will show up automatically; the other skills are listed under them.

linkedin skills list

You can decide what skills others can endorse you for, but they determine the top 10.

When someone endorses you, you get an email notification with the option to Add to Profile.

linkedin endorsement

LinkedIn tells you when someone has endorsed you.

When you click Add to Profile, you'll end up on your LinkedIn profile and see a list of all of the potential skills you can add to your list.

Here's where you exert your control: If people endorse you for the wrong skills, you don't have to accept the endorsements! Just click the Skip button.

skip linkedin endorsement

You don't have to accept skill endorsements that don't fit with your profile.

At least once a month, visit your LinkedIn profile and do a quick cleanup. In Edit Profile view, scroll down to your Skills & Endorsements section and click Edit. Remove any skills you don't want to be endorsed for.

You can remove a skill by clicking the "X" next to its name, or you can add new skills as necessary.

edit linkedin skills

Edit your skills list about once a month.

#2: Manage Endorsements

If you find you're still getting too many endorsements for the wrong skills, it's time to demote those skills.

In Edit Profile view, scroll down to your Skills & Expertise section, click Edit, then click Manage Endorsements. You'll see a list of your skills and all the contacts who have endorsed you for each.

manage linkedin endorsements

Manage your endorsements to ensure your best skills are front and center.

Click the skill you want to manage to see who has endorsed you. Now you have the option to show or hide either all of your endorsements or individual endorsements.

If you uncheck any boxes in the Show/hide list, the number of endorsements counted for that skill will go down by the number of boxes you uncheck.

So let's say in the example above, I wanted to move Blogging out of the top 10. This skill currently has 167 endorsements. I could uncheck 100 boxes and that skill would be left with only 67 endorsements, allowing another skill I care about (with more than 67 endorsements) to rise into the top 10.

#3: Spread the Networking Love

Networking is the primary goal of LinkedIn, so don't be afraid to meet new people, rally your community or give back to others. Everyone is looking for relevant (not random) endorsements.

To help build your top 10 skills, write to your lists and ask them to endorse you for a specific skill or two. Be clear about what you're asking for so you don't end up with additional "helpful endorsements" for skills you're trying to de-emphasize.

Don't forget the importance of reciprocation! When others endorse you, be sure to endorse them as well, but ask them what skills they're most interested in promoting!

A Few Parting Tips

Endorsements are not a substitute for recommendations. Recommendations are universally more respected than endorsements. They represent social proof from people you know and have actually worked with.

However, the right endorsements can increase your credibility. Help your friends and colleagues choose the most relevant endorsements for you by using your Skills section and telling them what you'd like them to endorse.

What do you think? Have you optimized your skills and endorsements? Do you have additional ideas of how to handle endorsements? Please share in the comments.

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Social Media Examiner » twitter networking 1970-01-01 00:00:00

Posted: 29 Mar 2014 08:00 PM PDT

Social Media Examiner » twitter networking

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3 Ways Responsive Design Can Benefit Your Blog

Posted: 29 Mar 2014 07:26 PM PDT

Rachel Sprung

social media how to Are more of your blog visitors coming from a mobile device instead of a desktop computer?

Do you wonder how responsive design can increase customer satisfaction and improve your marketing?

In this article I'll explore three ways incorporating responsive web design into your online strategy can benefit your business.

What is Responsive Design?

Responsive web design means that your blog or website will automatically appear properly formatted on any device: a desktop computer, a tablet or a mobile device.

In What Users Want Most from Mobile Sites Today, Google reports that 61% of mobile visitors who click through to a non–mobile-friendly website will return to Google to find a site that's more easily readable from their device. It's become critical for companies to have a responsive design for their sites.

Let's explore how responsive design can help your business:

#1: Obtain Higher Conversion Rates With an Easy Mobile Experience

In the same Google report I mentioned above, 78% of users want to find what they're looking for on a mobile site in just one or two clicks, and 64% of users only want to scroll up and down on a business' mobile site, not left and right.

Why is this important for you, as a marketer who sells products online?

If mobile users come to your website and see that they have to zoom in to find everything they need and constantly scroll from left to right and up and down to browse pages, they're most likely going back to Google to find another website that is mobile-friendly.

However, if your website is easy to use, they'll be able to access the information they're looking for and make purchases quickly.

For example, let's look at Godiva. This is their website as viewed from a desktop or laptop computer:

godiva desktop

The Godiva website as viewed from Chrome on a desktop computer.

This is Godiva's website as viewed from a mobile device.

godiva mobile

The Godiva website as viewed from an iPhone.

To buy some chocolate from Godiva, you have to zoom in, scroll to the left, click one of the options on the toolbar and click an item from the dropdown. And you're still nowhere nearer to buying chocolate!

When you get to the next page, you have to do it all over again, because the website isn't responsive.

Now let's take a look at Hershey's. Their responsive website allows potential customers to purchase products in a few simple clicks.

hersheys desktop

The Hershey website as viewed from Chrome on a desktop.

hersheys desktop

The Hershey website as viewed from an iPhone.

When mobile users go to a website, they expect to be able to access links just as easily as if they were on their desktops.

Hershey's mobile website experience is comparable to that on a computer. And what does that mean? A much higher conversion rate.

#2: Attract Customers as They're On The Go

Not all websites are looking for a lot of online purchase conversions from their mobile site. Instead, they may rely on a ton of traffic from the site to drive brick-and-mortar location purchases.

For example, take Hubway, a bike-sharing company. A lot of people walking around see bikes that say "Hubway" on the side and wonder what it's all about. They don't have their laptops with them when they're outside, but the chances are pretty good they've got a phone in their pocket.

hubway desktop

The Hubway website as viewed from Chrome on a desktop.

hubway mobile

The Hubway website as viewed from an iPhone.

Unfortunately, Hubway's website isn't responsive, so a number of would-be customers are likely frustrated with the jumbled display and click out of the site before they even learn how or where to rent a bike.

If you look up Citi Bike from a phone, the responsive site immediately shows you how to access pricing, how the program works and how to get more information with one click.

citi bike desktop

The Citi Bike website as viewed from Chrome on a desktop.

citi bike mobile

The Citi Bike website as viewed from an iPhone.

On Citi Bike's mobile website, users can access links just as easily as if they were on their desktops.

Responsive design lets you give your on-the-go visitors a better user experience and decreases the likelihood that they will leave your website in search of something easier to navigate.

#3: Manage Multiple Displays With a Single Edit

Imagine the number of hours it would take you to update different versions of your website for mobile, tablets and desktops. Whether you're publishing a blog post or updating a web page, you don't want to have to do the same task multiple times.

With responsive design, you update your website with an edit once, and the changes automatically translate onto the mobile, tablet and desktop versions.

Responsive design actually saves you valuable time that you can use for the many other responsibilities you have.

How to Make Your Site Responsive

Now that you understand the importance of responsive design for your marketing efforts, let's discuss ways that you can make your site responsive.

First, you can always hire a developer or designer to make the changes in the code to make your website responsive. The complexity of your site will determine how long it will take, but it will be worth it to increase your conversion rate.

Another option is to use a responsive theme, which you can find from all of the premium theme providers.

Over to You

Responsive design is beneficial for conversion rates and usability, and the amount of time it saves marketers and designers is astronomical. But its greatest strength is the difference it can make to a customer who's viewing your site from a mobile device.

What do you think? What other benefits do you see in responsive design? Please leave your questions and comments in the box below.

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How to Maximize Your LinkedIn Endorsements

Posted: 29 Mar 2014 06:12 PM PDT

Brenda Bernstein

social media how toAre people endorsing you for the wrong skills on LinkedIn?

Do you want to know how to fix that?

It's frustrating to be endorsed for skills that aren't relevant to you or your networking goals. But hope is not lost!

In this article I'll show you three ways you can guide people into endorsing you for relevant skills.

Why Manage LinkedIn Endorsements?

LinkedIn endorsements are meant to provide credibility and networking opportunities.

Has LinkedIn ever notified you that someone has endorsed you for skills and expertise that have absolutely nothing to do with your actual skills? Or worse, you don't know the endorser at all, so how can he or she endorse any skills you have?

Sometimes people are endorsing you so you'll see the notification and they'll be on your radar. Other times, people are endorsing you because they're friends or colleagues and they think they're helping you.

Either way, if people are endorsing you for the wrong skills, then your real skills are being overlooked. Luckily, you can help people endorse you for the skills that really matter to you. Below I'll show you how.

#1: Set Your Skills and Endorsements

If you want to control which skills are most prominent on your LinkedIn profile, set up the Skills & Endorsements section of your LinkedIn profile. This lets you subtly encourage others to use those skills when they endorse you.

If you don't have the Skills section on your profile, go to Edit Profile and look to the right. You'll see a list of sections recommended for you. Click on the Skills option to add it to your profile.

linkedin skills section

It's important to have the Skills section activated on your LinkedIn profile.

You can add up to 50 skills to your profile, so go ahead and set those skills yourself. Don't be shy. Tell the world what you want to be endorsed for. Don't let a bunch of strangers decide how you present your areas of expertise!

As you begin typing your desired skill, you'll see a list of related skills you can choose from (but you don't have to). The list is likely compiled based on how others have searched for people with a particular skill.

linkedin related skills

Decide what skills you want to be endorsed for.

When you first add skills to your profile, they're listed in the order you entered them. As soon as people start endorsing you, though, the skills you are most endorsed for will rise to the top of the list.

Your 10 most endorsed skills will show up automatically; the other skills are listed under them.

linkedin skills list

You can decide what skills others can endorse you for, but they determine the top 10.

When someone endorses you, you get an email notification with the option to Add to Profile.

linkedin endorsement

LinkedIn tells you when someone has endorsed you.

When you click Add to Profile, you'll end up on your LinkedIn profile and see a list of all of the potential skills you can add to your list.

Here's where you exert your control: If people endorse you for the wrong skills, you don't have to accept the endorsements! Just click the Skip button.

skip linkedin endorsement

You don't have to accept skill endorsements that don't fit with your profile.

At least once a month, visit your LinkedIn profile and do a quick cleanup. In Edit Profile view, scroll down to your Skills & Endorsements section and click Edit. Remove any skills you don't want to be endorsed for.

You can remove a skill by clicking the "X" next to its name, or you can add new skills as necessary.

edit linkedin skills

Edit your skills list about once a month.

#2: Manage Endorsements

If you find you're still getting too many endorsements for the wrong skills, it's time to demote those skills.

In Edit Profile view, scroll down to your Skills & Expertise section, click Edit, then click Manage Endorsements. You'll see a list of your skills and all the contacts who have endorsed you for each.

manage linkedin endorsements

Manage your endorsements to ensure your best skills are front and center.

Click the skill you want to manage to see who has endorsed you. Now you have the option to show or hide either all of your endorsements or individual endorsements.

If you uncheck any boxes in the Show/hide list, the number of endorsements counted for that skill will go down by the number of boxes you uncheck.

So let's say in the example above, I wanted to move Blogging out of the top 10. This skill currently has 167 endorsements. I could uncheck 100 boxes and that skill would be left with only 67 endorsements, allowing another skill I care about (with more than 67 endorsements) to rise into the top 10.

#3: Spread the Networking Love

Networking is the primary goal of LinkedIn, so don't be afraid to meet new people, rally your community or give back to others. Everyone is looking for relevant (not random) endorsements.

To help build your top 10 skills, write to your lists and ask them to endorse you for a specific skill or two. Be clear about what you're asking for so you don't end up with additional "helpful endorsements" for skills you're trying to de-emphasize.

Don't forget the importance of reciprocation! When others endorse you, be sure to endorse them as well, but ask them what skills they're most interested in promoting!

A Few Parting Tips

Endorsements are not a substitute for recommendations. Recommendations are universally more respected than endorsements. They represent social proof from people you know and have actually worked with.

However, the right endorsements can increase your credibility. Help your friends and colleagues choose the most relevant endorsements for you by using your Skills section and telling them what you'd like them to endorse.

What do you think? Have you optimized your skills and endorsements? Do you have additional ideas of how to handle endorsements? Please share in the comments.

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Facebook Testing A New Feature To Help Prevent People From Humiliating Themselves

Posted: 29 Mar 2014 04:41 PM PDT

Kevin Park

Facebook has taken the initiative to launch a reminder campaign that hopes to alert users when they are about to post something possibly humiliating. Current users who have seen the reminder say that their settings were set to public when they had initially received the notification.

The notification politely informs the user that he or she is posting publicly and provides a list of options to choose from that will only allow selected people to view the information. Here are samples of how the notifications looks like.

Facebook Testing A New Feature To Help Prevent People From Humiliating Themselves image Facebook PrivacyCheckup1 Facebook Testing A New Feature To Help Prevent People From Humiliating Themselves image Facebook PrivacyCheckup2

A Facebook PR representative stated that:

"We frequently test new ways to help ensure people are sharing with who they want to on Facebook."

And although the campaign officially started a few weeks ago, it is still in the testing phase. This means that the feature could ultimately get canceled and we may never see it for ourselves. The Facebook PR rep also took note that there have been no changes to Facebook's privacy policies or features with the exception of the new update that allows photo sharing to specific individuals.

Overall, the users of Facebook do not seem to mind too much about this new feature that could launch. We can see it as a simple reminder that when we're posting something publicly, we do have the option to share to our friends only.

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